A public product, not a pilot slide
Residents can open the portal and download My Islamabad today.
Client overview
The Capital Development Authority's citizen portal is a digital front door for Islamabad. Residents order civic services, register complaints, and manage property and cases. The My Islamabad app is live on the Play Store and the App Store.
The challenge
City services lived in different offices and different habits. Residents had to know where to go before they could ask for help, and following a complaint or a property matter meant starting the explanation over.
Our solution
We built a central product — portal plus mobile app — organised around what a resident is trying to do, not around the org chart. Ordering a service, filing a complaint, and checking a case sit in one account.
What shipped
- Service requests in one account
- Complaint registration and follow-up
- Property and case management
- My Islamabad on the Play Store and the App Store
Results
Qualitative on purpose. We don't invent numbers the client hasn't agreed to publish.
Both major app stores
The mobile app is published on the Play Store and the App Store.
One place to follow a case
Services, complaints, and property matters no longer start from zero each time.
A project in this family?
If CDA Citizen Portal sounds like the shape of your problem, tell us. We'll say what would be different for you.